Facebook Kills Off Community Chats Feature

It seems Facebook users haven’t been particularly taken with its group chat feature, with the platform now notifying group admins that the option will soon be retired.

As seen in this notice shared by CM Calgary, Facebook is informing group leaders that Community Chats will be “going away” in the near future.
The feature was introduced in 2022 as part of Facebook’s push to integrate messaging more closely into community engagement. The idea was to extend group discussions into Messenger, creating a more seamless flow between Facebook groups and direct messaging apps.

But in practice, the concept never really caught on.
And the reasoning is fairly clear. When someone joins a WhatsApp group, they do so to have conversations in WhatsApp. When someone joins a Facebook group, the expectation is that the discussion stays within Facebook. While some highly engaged communities may have embraced the idea of branching into Messenger, the majority of users appear to prefer keeping interactions contained within the platform they originally signed up for.
It could also be that group members simply didn’t see any added value, since they were already engaging on Facebook itself. Or perhaps the Facebook audience isn’t as inclined to carry those conversations into a secondary app. Whatever the case, usage levels were too low to justify keeping the feature alive.
This isn’t the first time Facebook has retired a group-related experiment. The company once launched audio discussion rooms within groups during the height of the social audio trend, only to quietly remove them in 2023 after limited adoption.
Once again, the pattern is clear: Facebook group members prefer to keep their interactions contained within the familiar group feed and notifications, rather than migrating to Messenger or other extensions.
The broader lesson here is that messaging apps tend to serve more intimate, one-to-one or small-group conversations — mostly with close friends or family — while larger-scale community interactions remain more naturally suited to social platforms. Despite repeated efforts, no Western platform has successfully merged these two use cases.
That stands in contrast to Asia, where users have embraced “super apps” that bundle social, messaging, commerce, and more into a single platform. In Western markets, however, the preference has consistently leaned toward keeping apps separate, with each serving a distinct purpose.
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